Refund Policy
Our commitment to fair and transparent refund practices
Last Updated: December 15, 2024
1. Refund Eligibility
We offer refunds under the following circumstances:
Eligible for Refund:
- Technical issues preventing gameplay
- Duplicate purchases
- Unauthorized transactions
- Service unavailability
Not Eligible for Refund:
- Used digital items
- Completed transactions
- Violation of terms
- Change of mind
2. Refund Process
To request a refund, follow these steps:
- Contact our support team through the designated channels
- Provide your account information and transaction details
- Explain the reason for your refund request
- Submit any relevant supporting documentation
- Wait for our review and response
3. Refund Timeframe
Our refund processing times:
- Initial review: 1-2 business days
- Approved refunds: 3-5 business days
- Payment processing: 5-10 business days
- Total timeframe: 7-14 business days
4. Exceptions
Special cases and considerations:
- Force majeure events
- System-wide technical issues
- Legal requirements
- Special promotional offers
5. Digital Items & Services
Specific policies for digital content:
- Virtual currency and items are non-refundable once used
- Unused digital content may be eligible for refund
- Account services are subject to specific terms
- Premium features follow separate guidelines
6. Subscription Refunds
Subscription-specific refund policies:
- Pro-rated refunds for unused subscription time
- Automatic renewal cancellation options
- Special conditions for long-term subscriptions
- Premium membership considerations
7. Contact Information
For refund inquiries, contact us through:
Email:
Support Hours:
24/7 Support Available
Need Help?
If you have questions about our refund policy or need assistance, we're here to help.